There is a lot of discussion about the architect-client relationship circling the profession right now: about which clients architects ought to be prepared to turn down, or about the power developers have over the architects they employ. Often forgotten in these discussions is the fact that the key to making good architecture is for the architect to stick to their vision, and - crucially - to have their client's trust to do so. In this article, originally published on Autodesk's Line//Shape//Space publication as "7 Tips to Build and Maintain Trust in an Architect-Client Relationship," Taz Loomans offers 7 ways that architects can create this trusting relationship.
“Without trust, your relationship does not exist; all you have is a series of transactions,” says Rosa Sheng, architect and senior associate at Bohlin Cywinski Jackson.
Trust is the foundation of any relationship between architect and client, and cultivating trust has huge benefits: repeat clients, patience when challenges arise, and referrals to new clients. But a weak or eroded sense of trust can harm your reputation, cost you future business, and even drive clients toward litigation.
Due to the complex nature of architecture projects, a number of factors can make or break an architect-client relationship. Here are seven tips from architectural experts to help you build and maintain trust.